Data deletion

1. What data we process

When someone writes to us on WhatsApp or fills in a form on this website, we process their name, phone number, the content of the messages they send us and, if they provide it, their email address. This data is stored in Teix's internal customer management system (CRM) and, in the case of WhatsApp, also on Meta's WhatsApp Business Platform.

When a client connects their WhatsApp Business account to Teix's services, we also process the messages they exchange with their own contacts through that account and the technical data needed for the connection (identifiers of the account and of the WhatsApp Business number). In that case the client decides what the data is used for and Teix processes it on the client's instructions.

You can find more about how we use data in the Privacy policy.

2. How to request deletion of your data

There are two ways to do it:

• By email, writing to hola@teixweb.com with the subject "Data deletion".

• By WhatsApp, writing to 678 81 87 43 and asking for your data to be deleted.

In both cases please state the phone number or email address you used to contact us, so that we can find your data. To prevent someone else from deleting data that is not theirs, we may ask you to confirm that you own that number or email address.

We will delete the data from our CRM, from the stored messages and from any copies kept in our systems, except for data that the law requires us to keep (for example, accounting and tax records of someone who has been a client), which will be kept blocked and only for the legal period.

3. Response time and confirmation

We handle requests as soon as possible and, in any case, within a maximum of one month of receiving them, as the GDPR requires. Once the data has been deleted, we will confirm it in writing, by the same means used to make the request.

4. Disconnecting a WhatsApp Business account

Clients who have connected their WhatsApp Business account to Teix's services can disconnect it at any time in two ways:

• From the WhatsApp Business app itself: Settings → Account → Business Platform, and removing Teix's access.

• By asking Teix, by email at hola@teixweb.com or on WhatsApp at 678 81 87 43. If you are not sure how to do it, we will take care of it.

After disconnection we stop sending and receiving messages through that account and delete the stored messages within 30 days, unless the law requires us to keep them.

5. Complaints

If you are not satisfied with the response, you can lodge a complaint with the Spanish Data Protection Agency (https://www.aepd.es/). The details of the data controller are in the Legal notice: Teix Web Studio, S.L. (NIF B56972920), C/ Gremi de Fusters, 33, 1.º, oficina 108A, 07009 Palma (Illes Balears).